IT Technician

NOTE: The IT Technician will be issued a mobile device to
manage day, evening, and weekend programming at various agency sites.  This position will also be responsible for
attending early morning, evening, and weekend events as assigned.  Schedule subject to change with
some early morning, evening, and weekend work as assigned by the supervisor.

SUMMARY

The
IT Technician ensures the reliability, performance, and security of the
organization’s technology environment. This role aids with the daily IT
operations, supports infrastructure, and ensures that technology services align
with operational needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following.  Other duties within the scope
of this position may be assigned.

• Manages
  and maintains Microsoft Windows applications and systems, various android apps
  and iOS (Apple) integration.
  
• Manages
  the acquisition, installation and maintenance of the organization’s local area
  network hardware/software.
  
• Manages
  network operations to include: troubleshooting connectivity problems;
  installing & maintaining routers; assessing and reporting operational
  status; performing backups and restores; etc.
  
• Ensures
  technology documents/certificates such as product registrations, SSL
  certificates, maintenance agreements, service contracts, etc. related to
  technology operations and/or technology services are evaluated, updated and
  processed.
  
• As
  needed and appropriate but no less than annually, provides written technology
  policy guidance to managers, supervisors, staff and consumers/participants.
  
• Performs
  routine preventive maintenance on hardware and software.
  
• Analyzes
  technology requirements and develops functional specifications. 
  
• Conducts
  comparative analysis and competitive bidding when necessary.
  
• Assists
  staff in understanding and using technology; conducts regular staff technology
  presentations and trainings.
  
• Presents
  and implements technological alternatives to streamline functions and improve
  productivity.
  
• Manages
  technology inventory to include procurement and disposal.
  
• Ensures
  compliance with all software licensing agreements. 
  
• Manages
  and safeguards software media and associated licenses. 
  
• Tracks
  software versions. 
  
• Maintains
  centralized software use log.
  
• Develops
  annual technology goals and detailed plans for goal accomplishment.
  
• Creates
  and maintains LAN/WAN maintenance logs.
  
• Responsible
  for the discovery, mitigation and documentation of information technology
  risks.  Responsible for the completion of
  monthly risk management reports. 
  
• Ensures
  networks, workstations, operating systems and software applications are
  operational; ensures hardware and software is patched and/or updated; ensures
  all analog and broadband circuits are operational in accordance with vendor
  specifications.
  
• Ensures
  for the availability, continuity and security of data and information
  pertaining to the organization.
  
• Prepares,
  maintains and tests a technology disaster recovery plan.
  
• Develops
  and maintains an excellent working relationship with other organizations,
  ensuring the organization is well received and presented professionally and
  positively.
  
• Respects
  confidentiality in discussing consumer/participant, staff, volunteer and
  organizational matters; also maintains confidentiality of organization,
  project, fiscal and personnel related information.
  
• Maintains
  knowledge on current technology by reading technology periodicals, evaluating
  new technologies and attending trade-shows, technical seminars and training
  sessions.
  
• Develops
  and manages technology budget and monitors and approves related
  expenditures. 
  
• Reviews
  and approves cost pool expenditures.
  
• Prepares
  reports for workshops, seminars, conferences, meetings and trainings attended
  pertinent to the efficient dispatch of duties; overnight travel occasionally
  required.
  
• Reports
  to work regularly and on time.
  
• Ability
  to travel to the Southside and the Peninsula to perform IT functions for all
  HRCAP sites.
  
• Assists
  in other duties as needed and directed.
  
  
  

Requirements

INFORMATION
PRIVACY AND SECURITY

This associate may have
access to Confidential Information (CI) and is required to be familiar with the
HRCAP’s Privacy policy related to the handling of CI, and follow all related
procedures required to protect the privacy and security of CI.

QUALIFICATIONS

Demonstrated oral and written communication skills as well as proven
presentation skills; Moderate to advanced computer literacy including
proficiency using word processing, presentation, and spreadsheet applications.

• Associate’s degree in
  Information Technology, Computer Science, or related field (or equivalent
  experience). Bachelor degree preferred.
  
• 3+ years of experience in IT
  operations, infrastructure management, or related roles.
  
• Working knowledge of
  networks, servers, cloud platforms (e.g., Azure, AWS), and IT service
  management.
  
• Experience with ITIL
  practices and service management frameworks.
  
• Strong troubleshooting,
  analytical, and problem‑solving skills.
  
• Excellent communication and
  stakeholder‑management abilities.
  
• Criminal and record check and
  Child Protective Services registry required.
  

Preferred

• ITIL, CompTIA Network+,
  Security+, or similar certifications.
  
• Experience in a multi‑site or
  distributed environment.
  
• Experience supporting
  operationally intensive organizations (manufacturing, logistics,
  healthcare, etc.).
  

KEY COMPETENCIES

Operation discipline

Customer service mindset

Process improvement

Risk awareness and migration

Cross-department
collaboration

CERTIFICATES, LICENSES,
REGISTRATIONS

Current state driver’s license,
proof of current auto insurance coverage, satisfactory driving record and
working vehicle required.

Benefits

Hampton Roads Community Action Program (HRCAP)
offers a comprehensive benefits package for full-time employees, effective the
first day of the month following your hire date. Benefits include:

·         Paid Time Off:

o    10
days of annual leave per year (accrued bi-weekly) for the first five years

o    Sick
leave accrued at 5 hours per pay period

o    1
paid day off annually for your birthday

o    11
paid holidays, including major federal holidays

·         Health & Wellness:

o    Medical,
dental, and vision insurance available for employees and dependents

o    HRCAP
covers 75% of health insurance premiums

o    Coverage
begins the first of the month after hire

o    Pre-tax
premium deductions via Section 125 Plan

·         Retirement:

o    403(b)
retirement plan with a dollar-for-dollar match up to 3% after one year of
service

Additional details are provided in
the HRCAP Employee Handbook and Summary Plan Documents.