IT Technician

SAIC is seeking an IT Technician to support USPACOM J7 at Camp Smith in Honolulu, Hawaii. The IT Technician provides Tier 1 help desk support, assists with IT assets and account management, and supports the IT Project Lead in executing IT-related initiatives. This position requires foundational IT support experience and a strong customer service mindset.

JOB DESCRIPTION: 

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  Provide Tier 1 help desk support to end users; troubleshoot and resolve routine IT issues or escalate as needed.



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  Assist with J7 NMCI and HQ IT asset inventory, tracking, user assignment, and tech refresh preparation.



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  Maintain functionality of Networked systems and HQ printers (NMCI, Nautilus, MPE etc); troubleshoot issues, coordinate maintenance, and ensure supply availability.



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  Support onboarding and out‑processing tasks related to IT equipment issuance, user account creation, and account retirement.



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  Assist with drafting and updating SOPs and IT documentation under direction of the IT Project Lead.



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  Support IT Project Lead with administrative, technical, and coordination tasks.



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  Maintain a customer‑focused, professional approach when supporting J7 personnel.

REQUIRED EDUCATION AND EXPERIENCE: 

• Bachelor’s degree and two (2)+ years of IT-related experience, OR four (4) additional years of experience in lieu of a degree.

• Experience providing IT support with strong customer service focus.

REQUIRED CERTIFICATIONS: 

• Must have a current DoD IAT Level II or higher certification such as Security+, CySA+, etc. 

REQUIRED CLEARANCE: 

• Must have an active Secret clearance with ability to obtain TS/SCI clearance.

• Must be a current U.S. Citizen.