IT Technician

This is not a remote position. This is based out of our home office in Valparaiso, Indiana 

Position summary: The IT Technician has the responsibility to provide daily support of the

company’s system wide hardware and software. Specific duties include but are not limited to the

technical support of store and device peripherals, networks, point of sale devices and

telecommunications. Telecommunication includes but is not limited to broadband connections

and network cabling.

General Purpose: To provide our customers with total satisfaction by offering competitively

priced, high-quality products and services in a clean, safe, and friendly environment. To serve

our community through volunteerism and produce a return on assets which will assure the future

prosperity of our employees and our company. To be an ambassador of our “Living Brand” by

building relationships with our customers.

Role Qualifications:

• Bachelor’s Degree or the equivalent combination of experience and education.
• Dependable transportation
• Ability to travel daily between required Family Express locations or other non-Family Express locations when necessary

Position Responsibilities:

• Builds Relationships
• Promotes Living Brand
• Serves as Product Brand Advocate
• Adheres to company approved accounting procedures
• Promotes Company’s mission statement
• Fosters Company Culture
• Acts as company liaison and negotiates best pricing with vendors and contractors
• Seeks, promotes and implements “Best Practices”
• Responsible for supporting and understanding our end user’s technical requirements
• Provide technical assistance to our end users. Answer questions or resolve technical device problems for users in person, via telephone, or from remote locations
• Responsible for supporting and understanding the telecommunication needs of the company
• Responsible for supporting and understanding the Point of Sale needs for the company
• Responsible for supporting and understanding the computer and device peripherals for the company
• Responsible for the safety, maintenance, and security of IT assets and resources
• Stage computers and other hardware devices for company needs
• Responsible for the installation and maintenance of security camera systems at all Family Express locations.
• Upgrade software and hardware as needed
• Other duties as assigned in the responsibility matrix

Essential Skills and Experience:

• Situational Awareness
• Strong analytical and reasoning skills
• Ability to work independently
• Ability to ensure issues are resolved the “first time”
• Time management, the ability to organize and manage multiple priorities with sense of urgency
• Excellent interpersonal and highly effective communication skills
• High performance team building and strong team player
• Commitment to company mission and values
• Intermediate mathematical skills
• Constructively deals with conflict
• Adaptability, flexibility and receptive to change
• Effective decision making based on sound judgment and reasoning
• Have a basic understanding of networking, routing and its components
• Knowledgeable and proficient in Microsoft operating systems and products
• Knowledgeable and proficient in Point of Sales Devices (Radiant, Verifone, G7, etc.)
• Knowledgeable and proficient in computers and its components

Nonessential Skills and Experience:

•  Bachelor’s Degree in Computer Science or the equivalent combination of experience and education.
•  Previous Information Technology retail experience. Preferably convenience stores.

Reporting To This Position: No direct reports

Physical demands and work environment:

•  Physical Demands: While performing the duties of this job, the associate is required to

stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance,

stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or

move up to 50 lbs. Specific vision abilities required by the job include close vision,

distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

•  Work Environment: Must have flexibility to work all shifts, all days of the week, when

necessary. Ability to tolerate extreme temperatures for a minimum of 30-minute

intervals. Exposure to dirt, dust and cleaning solvents.