IT Technician

Job Title: Information Technology (IT) Technician

Department: Manufacturing

Reports To: IT Manager

Required Education: Bachelor’s degree or equivalent 

Summary: IT Technician to set-up and maintain the IT hardware and software installations

Required Knowledge/Skills:

• IT infrastructure, including networking, servers, wiring, virtualization and end user support
• Systems administration and security
• Microsoft Windows server and desktop environments
• Microsoft Office applications
• Build & maintain Databases
• Strong troubleshooting skills
• Computer technologies specialist
• Securing production data in databases
• Backing and retrieving files. 
• General knowledge on defending network in case of a cyberattack.
• General knowledge of manufacturing environment

Required Duties/Tasks to be accomplished:

• Build and maintain the IT infrastructure for all areas
• Setting up accounts for company employees
• Install, test, configure and troubleshoot hardware and software
• Computer deployment and support
• Monitoring company systems for availability and performance
• Diagnose and fix network faults
• Come up with IT solutions to solve problems
• Remain up to date with IT technology
• Ability to train employees
• Ability to interface and share information with the ACTIA Group
• Ability to comply with internal and ACTIA Group regulations
• Ability to comply with established health and safety rules
• Cooperate with different departments and personnel
• Create and maintain operational and user documentation
• Additional duties as required

Physical Demands:

• The ability to lift and/or move up to 50 lbs. 

Reasoning Ability:

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

Behavior:

• Interpersonal Skills – interacting with co-workers as required
• Attend meetings as required
• Attendance at Actia office during regular business hours (unless business need dictates being away from the office)

Social Skills:

• Complies with internal regulations and employment contracts
• Ensures compliance with established health and safety rules
• Able to make decisions
• Able to act independently 
• Is thorough and methodical
• Able to manage a team
• Able to chair a meeting
• Able to grow the skills of their team
• Able to negotiate and deal with disputes
• Shows technical inquisitiveness
• Able to analyze and synthesize
• Able to adapt and react
• Is a source of proposals for improvements
• Is dynamic
• Is social and able to communicate
• Shows team spirit

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock and moving mechanical parts. Safety training will be provided.

The noise level in the work environment is usually quiet. 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Build and maintain the IT infrastructure for all areas

Setting up accounts for company employees

Install, test, configure and troubleshoot hardware and software

Computer deployment and support

Monitoring company systems for availability and performance

Diagnose and fix network faults

Come up with IT solutions to solve problems

Remain up to date with IT technology

Ability to train employees

Ability to interface and share information with the ACTIA Group

Ability to comply with internal and ACTIA Group regulations

Ability to comply with established health and safety rules

Cooperate with different departments and personnel

Create and maintain operational and user documentation

Additional duties as required