IT Technician

Benefits:

Health
Dental
Vision
401(K)
401(K) matching
Life and Disability
Paid Time Off
Holidays
Salary:

$45,000 annual / $21.63hr

Essential Functions: Monitors Help Desk software for new ticket creation and assigns support tickets to appropriate service level personnel.
Reviews ticketing queues daily to ensure timely resolution and escalation of support tickets to appropriate staff.
Ensures that all problems are logged, assigned for resolution, prioritized, tracked and resolved in a timely manner. Ensures Director of the department is informed of critical or outstanding issues.
Serves as Level I or Level II help desk support.
Troubleshoots and repairs hardware and software malfunctions.
Installs and replaces hardware & software as needed.
Configures, installs and moves personal computers and telephones.
Diagnoses and repairs printer malfunctions.
Works as liaison between other company system’s vendors and assists when needed.
Corrects software configuration problems.
Enforces computer systems security policies to maintain compliance.
Performs and maintains system administration functions for Help Desk/Intranet/Email Systems.
Interfaces with Healthstar employees to resolve problems regarding the computer systems.
In person regular and punctual attendance.
Attends meetings as required.
Skills/Abilities: Experience with Windows 10 & 11 desktop and Server 2008 R2, 2012, 2016 operating systems, Microsoft applications (Word, Excel, Outlook, etc.)
Experience with supporting Active Directory, Microsoft Exchange, and Microsoft Office 365.
Must have ability to communicate effectively in user-friendly terms verbally and in writing.
Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all employees and staff.
Must have ability to solve problems and be able to work independently without much supervision.
Must have skills in critical thinking, communication, and effective interpersonal skills.
Must have the ability to work cooperatively as a member of office staff and team.
Responsibilities and working conditions may evolve as needs change.
Required to travel to all outside offices.
Requires some late evening hours or weekends when necessary.
Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking, bending, kneeling, stretching, or standing the remainder.
Some travel to remote locations is required.
May need to lift up to 50 pounds occasionally.

Qualifications: Education:

AS Degree in Information Technology or equivalent work experience

License and Certifications :

A+ Certification preferred, Consideration given for industry certifications and job experience