IT Technician I

About CLS Health

CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians!

Job Overview:

We are seeking a dedicated and skilled Level I - II Technical Support professional to join our dynamic team focused on providing seamless technical assistance within our healthcare clinic environment. As a Level I - II Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of clinic-specific technology, allowing our healthcare professionals to deliver optimal patient care.

Responsibilities:

• Installing: Assembling and configuring hardware and peripheral components for workstations, encompassing tasks such as setting up monitors, desktops, and printers.
• Troubleshooting: Diagnose and resolve hardware, software, and networking issues to maintain a reliable technology infrastructure.
• User Support: Provide responsive and effective support to clinic staff, addressing inquiries related to software applications, medical devices, and IT systems.
• Ticket Management: Log and manage support requests through a ticketing system, ensuring timely resolution and documentation of all issues.
• Communication: Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment.
• Documentation: Maintain accurate records of hardware configurations, software installations, and troubleshooting procedures to enhance support efficiency.
• Collaboration: Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions.
• Security: Ensure compliance with healthcare data security and privacy regulations, such as HIPAA, to safeguard patient information.
• Travel to other CLS Health locations

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Life insurance 
• Paid time off
• Vision insurance

• Must have CompTIA A+ and preferably Network + 
• Technical Proficiency: Strong understanding of clinic-specific software, medical devices, and general IT systems.
• Customer Service: Excellent customer service and interpersonal skills, with the ability to assist users of varying technical backgrounds.
• Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
• Communication Skills: Clear and concise communication skills to explain technical concepts to non-technical users.
• Documentation: Ability to maintain accurate and detailed documentation for troubleshooting procedures and support activities.
• Team Collaboration: Work effectively as part of a team, collaborating with IT professionals and healthcare staff.
• Adaptability: Ability to adapt to new technologies and workflows in the healthcare environment.
• Regulatory Compliance: Understanding of healthcare data security and privacy regulations, especially HIPAA.
• Preferably, candidates holding an A+ certification or Network+ are strongly encouraged to apply.