IT Technician I (FTB)

IT Technician I (FTB)
$25.47 - $36.82
4 days per week/10 hours per day
Full-time
Yes
Jul 7, 2024

Join Our Team
Position Title : Fixed Term Benefitted IT Technician I
To view all salary ranges for the City of Peoria, please click here.
Tell me more... .. The City of Peoria has an exciting opportunity for a Fixed-Term Benefited/ IT Technician I to join the Information Technology Department. The purpose of this position is to provide first level technical helpdesk support for users of all IT supported systems, applications, and services. This is accomplished by responding to help desk inquiries via phone, ticketing system, in-person, and ensuring their issues are resolved promptly and efficiently. Common duties include:
Assist with password resets and account provisioning/deprovisioning for end-users as needed.
Diagnose and resolve hardware and software problems, including desktops, laptops, printers, software applications, and network-related issues and escalate as needed.
Create, update, and maintain detailed service requests or incident records in the ticketing system.
Ensure that all issues are accurately documented and resolved within the defined service level agreements (SLAs).
Install, configure, and update software applications on end-user devices.
Ensure that all software is properly licensed and up to date.
Create and update knowledge base articles, manuals, and FAQs to assist end-users in resolving common issues independently.
Provide basic IT training to end-users, helping them understand and use software and hardware effectively.

To view the full job description, work environment and physical demands, click here.
Why Peoria?
Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for.
Take a look at the great benefits offered to eligible employees: Click here to view benefits offered.
About Peoria
The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.
If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!
Get an inside look at the Culture of Peoria
We are:
P-Professional~E-Ethical~O-Open~R-Responsive~I-Innovative~A-Accountable
Application Process:
Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone.
DURING THE SELECTION PROCESS, ANY APPLICANT REQUIRING ACCOMMODATION FOR A DISABILITY SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT AT [email protected] OR 623-773-7100.
AN EQUAL EMPLOYMENT OPPORTUNITY AGENCY
The position requires participation on a rotation schedule for on-call, after hours support which includes holidays and weekends.
Minimum Requirements:
Education: Two-year college program or equivalent combinations resulting in accumulation of similar knowledge or skills
Experience: Two to four years' experience. Considerable, previous experience required in the same or similar previous positions
Physical Demands: Work requires moderate physical exertion. Forces equivalent to lifting between 10 and 25 pounds