IT Technician (On Site)

Job Type: Full Time, Non-Exempt

Work Schedule: Monday through Friday from 8:30 am to 5 pm

Location: Philadelphia, PA (On Site)

Reports to: IT Director

Starting Salary: $45,000 and up depending on experience

ABOUT APM

Asociación Puertorriqueños en Marcha (APM) is a non-profit organization serving the North Philadelphia communities for over 50 years. Our mission is to help families achieve their greatest potential by offering them services such as Foster Care & Adoption, Child Welfare, Early Childhood Education, Behavioral Health and D&A Treatment, Housing, Economic Development, and Community Services. 

ESSENTIAL TASKS TO PERFORM:

• Install, Configure, maintain and update all Servers/desktop/laptop/thin client/mobile devices, software/hardware for the entire company; 200+ users
• Monitor, troubleshoot, track and resolve Help Desk Support tickets through ETO Software and other methods.
• Remotely troubleshoot issues for offsite users using RDP and other Remote Access Software.
• Create/maintain Technology procedures related documentation and upload/update them using SharePoint.
• Answer incoming calls and support Internal & External clients as required
• Perform Installations / Maintenance for Routers, Switches, Firewalls, Network Drives, and Network Security Appliances including content filters.
• Maintain HIPPA and SOX compliance in the entire APM Network
• Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
• Assist in training initiatives to new and current employees.
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with clients during the problem resolution process
• Utilize superior Customer Service Skills.
• Provide after hours support for staff on an as needed basis (assigned by the IT Manager)
• Maintains a thorough knowledge of the organization and adheres to all organizational standards.
• Assist with IT Management with Projects and other Tasks as needed and assigned
• Files & Archives all IT documentations
• Assist with IT Inventory process and order tracking using ETO or other software.
• Ensure all assigned tasks are completed in a timely manner and ensure deadlines are met.
• Complete other tasks as assigned by Management.
• Ability to communicate effectively in Person, via Telephone & other electronic methods
• Ability to think out of the box to resolve technical and other issues.
• Experience Building & Managing Active Directory
• Additional tasks assigned by supervisor.

BENEFITS

• Health Insurance through Independence Administrators or $100/month reimbursement with proof of current insurance
• Vision and Dental Plans through SunLife
• Basic Life Insurance (100% Employer Funded)
• 403B Retirement Plan with Company Contribution
• Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses
• Employee Assistance Program including free counseling, trainings, webinars, and other resources
• Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit
• Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity
• Short-term and Long-term Disabilities
• Employee Referral Program
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays

Computer Skills

To perform this job successfully the following computer proficiency is (are) required: Microsoft Windows Platform (XP, Vista, 7, 8 & Server 2003, 2008, 2010), Microsoft Office Platform (2003, 2007, 2010, 2013) Microsoft SQL Server, Symantec Backup Exec Software, Symantec Endpoint Protection, Cisco & Netgear Network Devices / Software, Barracuda Web Filter, Computer / Server Maintenance, VOIP Telephony, & other standard technical knowledge ; See other required technology skills and qualifications identified under "Other Skills and Qualifications".

Other skills and Qualifications:

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
• Able to lift up to 25lbs and perform general office duties.
• A+ Certification

APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.