IT Technician-Full Time-Information Technology (Full Time $22.00/ Hour)

OverviewThrive and Change Lives

At Catholic Charities over 70% of our managers were promoted from within!

We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others.

For these reasons and many more Catholic Charities of Onondaga County is a great place to work!

Flexible Work Schedules

Remitted Tuition

Professional Development

Competitive Pay and Work Life Benefits

Professional Supervision and Coaching

Recognition and Appreciation Programs

Opportunities for Growth and Promotion

ResponsibilitiesThe

IT Technician

plays a crucial role in providing technical support and assistance to end-users. They are responsible for resolving hardware and software issues faced by users, both on-site and over the phone. This includes diagnosing problems, guiding users through step-by-step solutions, and delivering clear and user-friendly technical instructions. The IT Technician also assists in the setup, configuration, and tagging of PC desktop hardware, software, and peripherals. They are skilled in troubleshooting network and printer problems, PC hardware issues, and resolving issues related to email, internet, and local-area network access. Additionally, they are capable of performing minor repairs on PC equipment and peripherals and can assist with the installation of local area network cabling systems and equipment. The IT Technician ensures that end-users receive prompt and effective technical support to maintain smooth operations and maximize productivity.

This Position starts at $22.00 Per Hour

QualificationsEducation and/or Experience Required at Entry:

A+ certification or certificate from a two-year accredited computer technical program preferred.

Help desk support experience strongly preferred.

Experience in desktop, printer, and copier installation and troubleshooting.

Proficiency in networking cabling, routers, wireless networking VPN, and remote administration of LAN/WAN installation, support, and maintenance.

Software knowledge of Windows 10/11 and Office 2016/2021

Licenses/Certificate/Clearances:

Valid N.Y.S. Driver's License and a registered and insured vehicle.

Knowledge of:

Computer hardware configuration, including desktop computers, laptops, servers, smartphones, and mobile computing devices.

Input devices such as keyboards, mice, and scanners.

Output devices including displays, printers, and speakers.

Data storage devices, both internal and external hard drives.

Networking hardware like routers, switches, and fiber optics.

Software knowledge of Windows XP/7 and Office 2003/2007.

Working Conditions and Environment/Physical Demands:

Ability to lift up to 50 lbs.

Mobility to drive and participate in meetings at client's homes and/or community facilities that may not meet Federal accessibility standards.

Manual dexterity necessary to work with technical equipment in an active environment.

Catholic Charities of Onondaga County is dedicated to caring for those in need while promoting human development, collaboration, and the elimination of poverty and injustice; helping people in need regardless of their religion, race, ethnicity, or nationality. We believe that all people have infinite value and are worthy of our respect and compassion. Above all, we are committed to creating hope and transforming lives.

Catholic Charities of Onondaga County is an Equal Opportunity Employer
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