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IT Trainer - 506616

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Job Description - IT Trainer - 506616

 

The IT Trainer supports USSOCOM under the SITEC III Enterprise Operations & Maintenance (EOM) contract by delivering hands-on training to government personnel on enterprise IT systems, processes, and tools within the SOCOM/SITEC environment. This role ensures users are fully equipped to operate, manage, and support mission-critical IT services.

 

Responsibilities:

Training Delivery

  • Provide instructor-led, virtual, and hands-on training to government personnel on SOCOM IT systems and processes.
  • Deliver core courses including:
    • Remedy (ticketing and workflow management)
    • IMO / 25B Training (desktop support, account management, system access)
    • TCO Training (mobility, phone provisioning, device management, and secure access tools)
  • Conduct both user-level and administrator-level training to support operational requirements.
  • Develop, update, and maintain training materials, SOPs, and user guides aligned with SOCOM policies and system updates.
  • Continuously improve training based on feedback, system changes, and mission needs.
  • Maintain and update the SharePoint IT Training portal
  • Provide training support for emerging technologies and tools (e.g., GitLab, CI/CD pipelines, VDI environments) when required.
  • Assist with development of technical documentation, system build guides, and training materials for new capabilities (e.g., VDI, thin clients, TTC-R).
  • Support pilot efforts and new system rollouts by documenting processes and delivering targeted training sessions.

Certification & User Enablement

  • Manage certification processes required for elevated system access (e.g., IMO/TCO roles).
  • Track course completion and maintain certification records in coordination with government stakeholders.
  • Provide remedial training and ongoing user support as needed.
  • Active TS/SCI clearance
  • CompTIA Security+ or equivalent certification
  • Experience delivering IT training in enterprise or DoD environments.
  • Knowledge of IT systems, help desk operations, and user support processes.
  • Strong communication and instructional skills with the ability to simplify technical concepts.

Preferred Qualifications:

  • Experience supporting SOCOM, SITEC, or similar DoD IT programs.
  • Familiarity with Remedy, Active Directory, mobility/device management, and enterprise IT environments.
  • Relevant certifications (e.g., Security+, Network+, ITIL).
Original job IT Trainer - 506616 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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