IT Trainer - 506616

The IT Trainer supports USSOCOM under the SITEC III Enterprise Operations & Maintenance (EOM) contract by delivering hands-on training to government personnel on enterprise IT systems, processes, and tools within the SOCOM/SITEC environment. This role ensures users are fully equipped to operate, manage, and support mission-critical IT services.

Responsibilities:

Training Delivery

• Provide instructor-led, virtual, and hands-on training to government personnel on SOCOM IT systems and processes.
• Deliver core courses including:
• Remedy (ticketing and workflow management)
• IMO / 25B Training (desktop support, account management, system access)
• TCO Training (mobility, phone provisioning, device management, and secure access tools)
• Conduct both user-level and administrator-level training to support operational requirements.

• Develop, update, and maintain training materials, SOPs, and user guides aligned with SOCOM policies and system updates.
• Continuously improve training based on feedback, system changes, and mission needs.
• Maintain and update the SharePoint IT Training portal
• Provide training support for emerging technologies and tools (e.g., GitLab, CI/CD pipelines, VDI environments) when required.
• Assist with development of technical documentation, system build guides, and training materials for new capabilities (e.g., VDI, thin clients, TTC-R).
• Support pilot efforts and new system rollouts by documenting processes and delivering targeted training sessions.

Certification & User Enablement

• Manage certification processes required for elevated system access (e.g., IMO/TCO roles).
• Track course completion and maintain certification records in coordination with government stakeholders.
• Provide remedial training and ongoing user support as needed.

• Active TS/SCI clearance
• CompTIA Security+ or equivalent certification
• Experience delivering IT training in enterprise or DoD environments.
• Knowledge of IT systems, help desk operations, and user support processes.
• Strong communication and instructional skills with the ability to simplify technical concepts.

Preferred Qualifications:

• Experience supporting SOCOM, SITEC, or similar DoD IT programs.
• Familiarity with Remedy, Active Directory, mobility/device management, and enterprise IT environments.
• Relevant certifications (e.g., Security+, Network+, ITIL).