IT WMS Support Specialist

Description

Job Title: IT WMS Support Specialist

Location: Joliet (on-site)

Job Summary: 

The IT WMS Support Specialist will be responsible for providing technical support and maintenance for the warehouse management system (WMS) used by the company. The role requires the ability to troubleshoot and diagnose issues, provide solutions, and ensure system functionality. The ideal candidate will have strong communication skills, be able to work independently and have a passion for problem-solving.

Key Responsibilities:

• Provide      first and second-line support to the WMS users, identifying and resolving      technical issues as they arise.
• Monitor      the WMS system, identifying any errors, bugs, or issues that arise and      working to resolve them in a timely manner.
• Work      collaboratively with internal IT and external vendors to maintain and      improve the WMS system, identifying potential enhancements or upgrades.
• Act as      the first point of contact for all WMS-related queries, working with users      to ensure that issues are resolved in a timely and efficient manner.
• Provide      training and support to new WMS users, ensuring they are thoroughly      familiar with the system's functionality.
• Develop      and maintain system documentation, ensuring that any changes or updates      are fully documented and communicated to relevant parties.
• Actively      participate in the testing and implementing of new WMS system features and      functionality, ensuring that any changes are thoroughly tested and      communicated to stakeholders.
• Monitor      the performance and availability of the WMS system, proactively      identifying potential issues and working to mitigate any risks.

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Requirements

 Qualifications:

• Bachelor’s      degree in computer science, Information Technology, or a related field.
• 2+      years of experience in a technical support role, with a strong focus on      WMS systems
• Experience      with WMS systems such as SAP EWM, Manhattan, JDA, etc.
• Experience      in writing SQL queries to extract data from WMS systems.
• Understanding      of warehouse management processes and concepts.
• Strong      analytical and problem-solving skills.
• Excellent      written and verbal communication skills.
• Ability      to work independently and as part of a team.
• Strong      attention to detail

This full-time position may require some weekend or out-of-hours work to support system maintenance and upgrades. The salary for this position will be commensurate with experience and qualifications. If you are interested in this position, please submit your resume and a cover letter explaining why you are a good fit for the role. 

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