Italian Speaking Customer Service for Aviation industry

Mercier Consultancy MD is delighted to offer an exciting opportunity for Italian Speaking Customer Service Representatives in the Aviation industry. This role is tailored for individuals who are passionate about air travel and exceptional customer service. As a representative, you will assist passengers and clients with their inquiries related to flights, bookings, and aviation services, all while providing high-quality support in Italian.

Key Responsibilities

• Manage customer inquiries regarding flight schedules, ticket bookings, and airline policies through phone, email, and chat in Italian.
• Assist customers with navigating the booking process, making changes, and handling cancellations.
• Provide information on baggage policies, check-in procedures, and travel requirements.
• Resolve customer issues and complaints efficiently, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system.
• Collaborate with operational teams to ensure timely communication of flight updates and service changes.
• Stay informed about the latest industry trends and company offerings to better assist customers.

• Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, preferably in the aviation or travel industry.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Strong organizational abilities and the capacity to manage multiple inquiries simultaneously.
• Ability to resolve issues and provide solutions in a fast-paced environment.
• Familiarity with customer relationship management (CRM) systems is desirable.
• Willingness to work flexible hours, including evenings, weekends, and holidays as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...