Italian Speaking Customer Service for Banking industry

At Mercier Consultancy MD, we are pleased to announce an exciting opportunity for Italian Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who are passionate about finance and customer service. As a representative in the banking sector, you will assist clients with their banking inquiries, account management, and financial services, providing them with exceptional support in Italian.

Key Responsibilities

• Handle customer inquiries regarding banking products, services, and account management through phone, email, and chat in Italian.
• Assist clients with transaction requests, account opening, and closing processes.
• Provide accurate information regarding loan options, interest rates, and banking policies.
• Resolve customer issues and complaints in a timely and efficient manner.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with various banking departments to improve the customer experience.
• Stay updated on banking regulations and product offerings to effectively assist clients.

• Fluency in Italian (both written and spoken) is required; knowledge of English is advantageous.
• Previous experience in customer service, particularly in the banking or financial sector, is preferred.
• Strong communication skills with a focus on building client relationships.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage sensitive financial inquiries with professionalism and discretion.
• Proficiency in using banking software and customer relationship management systems.
• Willingness to work flexible hours, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...