Italian Speaking Customer Service for Food & Beverage industry

Mercier Consultancy MD is excited to announce a vacancy for Italian Speaking Customer Service Representatives within the Food & Beverage industry. This position is perfect for individuals who have a passion for food, drink, and customer satisfaction. As a customer service representative, you will engage with customers to provide support and information about our diverse range of food and beverage products, delivering top-notch service in Italian.

Key Responsibilities

• Handle customer inquiries regarding food and beverage products, including ingredients, pricing, and availability via phone, email, and chat in Italian.
• Assist customers with order placements, modifications, and any issues related to their orders.
• Provide information about promotions, new products, and cooking tips to enhance customer experience.
• Resolve customer complaints and issues promptly while ensuring a positive experience.
• Maintain accurate records of customer interactions and feedback in our CRM system.
• Collaborate with internal teams to improve service delivery and product offerings.
• Stay updated on industry trends and product knowledge to better assist our customers.

• Fluency in Italian (both written and spoken) is essential; English proficiency is a plus.
• Previous experience in customer service, preferably in the food and beverage industry.
• Strong communication and interpersonal skills, with a friendly and helpful demeanor.
• Excellent problem-solving abilities and a commitment to customer satisfaction.
• Attention to detail and strong organizational skills.
• Proficiency in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...