Italian Speaking Customer Service for Healthcare industry

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives in the healthcare industry. This position is perfect for individuals who are dedicated to enhancing patient experiences and providing support within the healthcare sector. As a customer service representative, you will assist patients and healthcare providers with a variety of inquiries, ensuring they receive the information and support they need in Italian.

Key Responsibilities

• Respond to customer inquiries regarding healthcare services, appointment scheduling, and insurance options via phone, email, and chat in Italian.
• Guide patients through their healthcare journeys, providing information on services and treatment options.
• Address and resolve customer concerns efficiently while maintaining a high standard of service.
• Document all customer interactions accurately to maintain comprehensive records.
• Collaborate with healthcare professionals and administrative teams to improve the patient experience.
• Stay updated on healthcare policies and available services to provide accurate information to customers.

• Fluency in Italian (both oral and written) is required; knowledge of English is advantageous.
• Experience in customer service, especially in the healthcare sector, is preferred.
• Excellent communication skills and a compassionate, empathetic approach.
• Strong attention to detail and problem-solving skills.
• Ability to handle sensitive situations with professionalism and care.
• Proficiency in using CRM systems and general computer applications.
• Flexibility to work various shifts, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...