Italian Speaking Customer Service for Hospitality & Tourism industry

Mercier Consultancy MD is excited to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who are passionate about travel and customer service. You will have the chance to assist guests and clients with their inquiries, providing them with memorable experiences and exceptional service in Italian.

Key Responsibilities

• Provide outstanding customer service by responding to inquiries about travel arrangements, accommodations, and local attractions via phone, email, and chat in Italian.
• Assist customers with booking processes, reservations, and itinerary planning.
• Resolve any issues or concerns related to hospitality and tourism services promptly and efficiently.
• Document customer interactions accurately and follow up to ensure satisfaction.
• Collaborate with vendors and suppliers to enhance service delivery and customer experience.
• Stay updated on industry trends, travel regulations, and promotional offers to provide relevant information to customers.

• Fluency in Italian (both written and spoken) is required; knowledge of English is a plus.
• Previous experience in customer service, especially in the hospitality or tourism sector, is preferred.
• Strong communication and interpersonal skills with a friendly demeanor.
• Excellent problem-solving skills and a proactive approach to customer inquiries.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Proficiency in using customer service software and CRM systems.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...