Italian Speaking Customer Service for Logistics & Supply Chain industry

Mercier Consultancy MD is excited to announce a vacancy for Italian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who enjoy working in a fast-paced environment and are committed to delivering exceptional customer service. In this position, you will assist customers with their logistics inquiries and support them in navigating supply chain challenges while communicating fluently in Italian.

Key Responsibilities

• Handle customer inquiries regarding logistics services, shipment tracking, and supply chain solutions via phone, email, and live chat in Italian.
• Provide accurate information on service offerings, shipping rates, and delivery timelines.
• Assist customers with order management, including status updates and issue resolution.
• Document all customer interactions and maintain up-to-date records in the CRM system.
• Collaborate with internal teams to ensure efficient service delivery and problem resolution.
• Stay knowledgeable about logistics industry trends and best practices to provide informed assistance.

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, ideally within the logistics or supply chain industry.
• Excellent communication skills with a customer-centric focus.
• Strong problem-solving skills and the ability to handle inquiries efficiently.
• Ability to multitask and prioritize effectively in a dynamic work environment.
• Familiarity with logistics management software and CRM systems is preferable.
• Willingness to work flexible hours, including evenings and weekends, when necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...