Italian Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media and entertainment and enjoy engaging with customers to provide exceptional service. As a representative, you will assist clients in navigating our media offerings, addressing inquiries, and ensuring a delightful customer experience.

Key Responsibilities

• Handle customer inquiries related to media services, subscriptions, and entertainment content via phone, email, and live chat in Italian.
• Provide support for account management, including troubleshooting issues and assisting with service activation.
• Offer detailed information about products, service features, and upcoming content releases.
• Resolve customer issues, complaints, and feedback efficiently and professionally.
• Document customer interactions accurately and maintain records in the CRM system.
• Collaborate with internal teams to enhance the customer experience and address any service-related challenges.
• Stay updated on industry trends and company offerings to provide customers with relevant information.

• Fluency in Italian (both written and spoken) is essential; knowledge of English is advantageous.
• Experience in customer service, preferably in the media and entertainment sector.
• Strong communication and interpersonal skills with a customer-oriented approach.
• Effective problem-solving abilities with a focus on customer satisfaction.
• Ability to work in a fast-paced environment and manage multiple inquiries.
• Proficiency in using computer systems and CRM applications.
• Willingness to work flexible hours, including evenings and weekends when required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...