Italian Speaking Customer Service for Pharmaceuticals industry

Mercier Consultancy MD is eager to announce a position for Italian Speaking Customer Service Representatives in the pharmaceuticals industry. This role is an excellent opportunity for those passionate about healthcare and dedicated to providing exceptional customer support. As a representative, you will assist healthcare professionals and patients with inquiries related to pharmaceutical products and services while ensuring that communication is clear and empathetic.

Key Responsibilities

• Handle inquiries from healthcare providers and patients regarding pharmaceutical products, services, and prescriptions via phone, email, and chat in Italian.
• Provide detailed and accurate information about medication, dosage, usage, and potential side effects.
• Assist customers in navigating insurance coverage and reimbursement processes.
• Document all interactions and inquiries in the CRM system for record-keeping and follow-up.
• Collaborate with internal teams to facilitate timely solutions to customer issues.
• Stay updated on industry regulations, product updates, and company policies to provide relevant information.

• Fluency in Italian (both spoken and written) is required; knowledge of English is an advantage.
• Previous experience in customer service, preferably within the pharmaceuticals or healthcare sector.
• Strong communication skills with a compassionate and supportive approach to customer interactions.
• Ability to handle sensitive information with confidentiality and professionalism.
• Excellent problem-solving skills and a commitment to customer satisfaction.
• Proficient in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...