Italian Speaking Customer Service for Real Estate industry

Mercier Consultancy MD is excited to offer an opportunity for Italian Speaking Customer Service Representatives in the Real Estate industry. This role is ideal for individuals who are passionate about property management and customer engagement. As a representative, you will assist clients and potential buyers in understanding real estate offerings, ensuring a high level of service in Italian.

Key Responsibilities

• Handle customer inquiries related to real estate listings, viewings, and services via phone, email, and live chat in Italian.
• Provide detailed information about properties, pricing, and market trends.
• Assist clients with scheduling appointments for viewings and responding to inquiries about the buying or renting process.
• Resolve issues and complaints effectively, ensuring customer satisfaction throughout their journey.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with real estate agents and other team members to enhance the overall customer experience.
• Stay informed about industry developments and agent offerings to provide accurate information to clients.

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably within the real estate sector.
• Excellent communication skills and the ability to build rapport with clients.
• Strong organizational and problem-solving skills, with a customer-focused approach.
• Ability to manage multiple inquiries efficiently and effectively in a fast-paced environment.
• Proficiency in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends, as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...