Italian Speaking Customer Service for Renewable Energy industry

Mercier Consultancy MD is excited to offer a fantastic opportunity for Italian Speaking Customer Service Representatives in the Renewable Energy industry. This role is perfect for those who are passionate about sustainability and want to be part of a team that is dedicated to promoting renewable energy solutions. As a customer service representative, you will assist customers in navigating their inquiries regarding our renewable energy products and services, providing expert guidance and support in Italian.

Key Responsibilities

• Respond to customer inquiries related to renewable energy solutions, services, and installations via phone, email, and live chat in Italian.
• Educate customers on the benefits and functionalities of renewable energy products.
• Assist clients with billing questions, service issues, and account management.
• Document customer interactions accurately and maintain records in the CRM system.
• Collaborate with technical and sales teams to resolve inquiries and enhance customer satisfaction.
• Stay informed about industry trends and regulatory changes to provide accurate information.

• Fluency in Italian (both written and spoken) is essential; knowledge of English is an advantage.
• Previous experience in customer service, especially in the renewable energy or related sector, is preferred.
• Excellent communication and interpersonal skills with a strong customer focus.
• Strong problem-solving skills and the ability to handle inquiries efficiently.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Proficient in using customer service software and CRM applications.
• Flexibility to work various shifts, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...