Italian Speaking Customer Service for Retail industry

Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives in the Retail industry. This role is ideal for individuals who are enthusiastic about delivering exceptional customer experiences and have a passion for retail products and services. As a customer service representative, you will assist customers with their inquiries and ensure a seamless shopping experience in Italian.

Key Responsibilities

• Manage customer inquiries regarding retail products, orders, and services via phone, email, and live chat in Italian.
• Provide detailed information on product availability, pricing, promotions, and store policies.
• Assist customers with the order process, changes, returns, and exchanges.
• Resolve issues and complaints in a timely manner, ensuring customer satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to improve customer satisfaction and operational efficiency.
• Stay updated on product knowledge and industry trends to provide relevant information to customers.

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably in the retail sector.
• Excellent communication and interpersonal skills, with a strong customer focus.
• Demonstrated ability to solve problems and manage customer inquiries effectively.
• Aptitude for working in a fast-paced environment while maintaining quality service.
• Proficient in using customer service software and CRM applications.
• Availability to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...