Italian Speaking Entry Level Customer Support

Job Title: Contact Centre Agent (Italian + English, C1)

Location: Malta (On-Site)

Work Schedule: Monday to Sunday, rotational shifts

Key Responsibilities:

• Handle customer inquiries in Italian and English via phone, email, and chat.
• Resolve customer issues and provide accurate information in a timely manner.
• Follow up with customers to ensure satisfaction and issue resolution.
• Escalate complex issues to internal teams when necessary.
• Accurately document customer interactions and maintain records.
• Foster a positive and professional working atmosphere.

Qualifications:

• Proficiency in Italian and English (C1 level).
• Experience in customer service or a call centre environment is a plus.
• Strong communication and interpersonal skills.
• Flexibility to work rotational shifts, including weekends.
• Attention to detail and problem-solving abilities.
• Ability to thrive in a fast-paced setting and meet performance targets.

What We Offer:

• Comprehensive Training to ensure you succeed in your role.
• Basic Health Insurance coverage.
• Opportunities for Career Progression within the company.
• Mobile plans offered to employees.
• Gym memberships included to promote a healthy lifestyle.
• Access to an on-site canteen offering a range of healthy meals.
• Monthly social events for team engagement.
• Free on-site parking for staff convenience.
• Exclusive staff discounts at over 50 local businesses.