IT-Help Desk Support Specialist

At Cavco Industries, Inc. (NASDAQ CVCO), our 7000 team members are at the heart of everything we do. We design and produce quality, affordable factory-built homes. We are also a leading producer of park model RVs, vacation cabins and factory-built commercial structures. In addition to providing competitive pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. Our values are our foundation. We’re constantly striving to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute.

ABOUT THE ROLE

Information technology staff enable Cavco employees to leverage data and systems to perform their roles, improve efficiency of the organization, reduce costs, and extend sales and marketing opportunities.

The IT Support Specialist is responsible for managing and addressing IT helpdesk and incident support tickets including investigation, problem identification and resolution. This role works under direct supervision and/or quality control, executing specific consistent process steps, analysis and problem solving.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and sustains hardware and software at industry standards.


• Assesses and troubleshoots individual problems, via the phone, in person, or online, associated with network infrastructure and desktop systems software and hardware.


• Proposes hardware and software solutions, including upgrades.


• Ensures seamless interconnectivity of diverse systems.


• Controls file system security, permissions, rights and user account information, including passwords.


• Assists with inventory management of all software and hardware.


• Develops and maintains documentation of procedures, installation sequences, standards, configurations and settings.


• Troubleshoots software issues for customers.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Information Systems or 4 years relevant related experience


• 2 – 4 years in an IT Support role


• Attention to detail


• Track record of excellent customer support