ITSM Operations Analyst- US Citizen

Req ID: 324263 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Delivery LOB Manager to join our team in Arlington, Virginia (US-VA), United States (US). Service Delivery Line of Business (LOB) Manager The government client is looking for IT service delivery, IT infrastructure, and IT lifecycle operations support for all of its sites and employees. Specifically, the client is looking for skilled IT professionals with specialized knowledge across various technology areas, including adjusting IT services as required based on needs, monitoring systems to identify and address potential issues before they become major problems, minimizing downtime, receiving 24/7 support, and improving IT security. The Service Delivery LOB Manager manages the delivery of ITIL (Tier 0-4 lifecycle support services) for 24/7 high-performing service desk with measurable improvements and KPIs. The Service Delivery LOB Manager enhances client satisfaction through effective Business Relationship Management. The Service Delivery LOB Manager coordinates Mission and Site Support Services, delivering the highest level of operational services, service management, change control, and continuous service improvement. The Service Delivery LOB Manager provides reports to Government leadership team on the performance of Service Delivery, customer complaints, and suggestions on how to improve on service delivery. The Service Delivery LOB Manager provides expertise in project planning, task management and control; including the demonstrate use of project scheduling, cost management, change management, and tracking tools. The Service Delivery LOB Manager performs supervision and direction to ensure quality deliverable are created while managing costs, scheduling, and resources. The Service Delivery LOB Manager collaborates with Senior Government Staff and performs work independently to ensure that project goals and objectives are met. Basic Qualifications: Bachelor's degree in IT, Computer Science, Information Systems, Management, or a related field at time of proposal submission. Education Equivalency: 6 additional years of positional work experience can be substituted for a bachelor's degree. Minimum 8 years of recent experience providing service delivery support similar to the work described PWS and compliance with industry best practices. Maintain an active Public Trust clearance (and have or be clearable to Top Secret clearance). Preferred Qualifications: Possess a current ITIL Certification. Experience which demonstrates interpersonal and business communication skills. Experience with IT Enterprise Service Delivery Management, ITSM (IT Service Management), and ITIL (Information Technology Infrastructure Library) frameworks valid within 2 years of a candidate being on-board in the position. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.