ITT Coordinator - Grand Rapids MI

Applied Innovation is seeking a self-directed, detail-oriented and resourceful ITT Coordinator to support the delivery of high-quality service across our national dealer network. In addition to dealer oversight, this role plays a vital part in supporting the National Accounts team by stepping in during high-volume periods or staff absences. This role will report to the Contracts Manager and is based out of our Grand Rapids Headquarters.

Essential Duties and Responsibilities:

• Maintain accurate dealer and customer records in E-Automate
• Ensuring territory and technician data is up to date in E-automate
• Oversee service call activity to ensure timely resolution and accurate invoicing
• Manage parts fulfillment and cost authorization with dealers
• Setting up and billing ship-in contracts
• Analyze dealer performance, recommend improvements or transitions when necessary, and evaluate contract levels to maintain service standards and maximize profitability