IVR Application Architect

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

The IVR Application Architect is a senior technical authority responsible for defining, owning, and evolving the architecture of IVR applications supporting large-scale voice contact center environments. The role ensures that IVR solutions are scalable, resilient, secure, and aligned with long-term business and technical strategy.

Working closely with Product Owners, Project Managers, IVR Engineers, and cross-functional teams, the Architect translates business goals and non-functional requirements into clear architectural direction. This role shapes how IVR platforms are structured, integrated, and optimized, with a direct impact on customer experience, system reliability, and delivery consistency.

Architect remains technically deep and engaged, validating implementations through design reviews, architectural guidance, and selective hands-on involvement when required.

Responsibilities:

• Own and define end-to-end IVR application architecture across platforms and integrations
• Translate business and non-functional requirements into architectural designs and principles
• Design scalable, reliable, and high-performance IVR solution architectures
• Define and maintain architectural patterns, standards, and best practices for IVR systems
• Provide architectural leadership and technical direction to IVR Engineers and development teams
• Review designs and implementations to ensure architectural compliance and quality
• Guide integration strategies between IVR applications, web services, and internal systems
• Identify architectural risks, performance constraints, and scalability limits early in the design phase
• Support complex production issues from an architectural and systemic perspective
• Collaborate with Project Managers on technical planning, estimation input, and delivery feasibility

• Proven expertise in IVR application architecture within enterprise or large-scale environments
• Strong background in IVR and web application platforms from an architectural perspective
• 5+ years of experience with J2EE or .NET–based systems (architecture and design focus)
• 3+ years of hands-on IVR experience, sufficient to guide and validate engineering decisions
• Deep knowledge of Object-Oriented Design, Object-Oriented Programming, and design patterns
• Solid expertise in speech and IVR standards (VoiceXML, SRGS, MRCP, CCXML)
• Experience designing scalable, stateful IVR architectures
• Demonstrated ability to lead technically, mentor engineers, and influence design decisions
• Strong communication skills, including the ability to explain architectural trade-offs to non-technical stakeholders

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.