Operations & Service Delivery
• Oversee daily janitorial operations across multiple client sites
• Ensure all cleaning services meet company and client quality standards
• Conduct regular site inspections and quality audits
• Develop and implement efficient cleaning schedules and workflows
Staff Management
• Recruit, hire, train, and supervise janitorial staff and supervisors
• Manage employee schedules, attendance, and performance evaluations
• Provide coaching, discipline, and motivation to maintain high productivity
• Ensure adequate staffing levels for all contracts
Client Relations
• Serve as the primary point of contact for client accounts
• Address customer concerns and resolve service issues promptly
• Conduct regular client meetings to ensure satisfaction and retention
• Identify opportunities for contract growth or additional services
Safety & Compliance
• Ensure compliance with OSHA standards, company policies, and local regulations
• Train staff on proper use of cleaning chemicals and equipment
• Maintain safety records and incident reports
• Promote a culture of workplace safety
Budget & Inventory Management
• Manage operational budgets and control labor and supply costs
• Monitor inventory levels and order cleaning supplies and equipment
• Track expenses and identify cost-saving opportunities
Reporting & Performance Tracking
• Track KPIs such as labor efficiency, customer satisfaction, and quality scores
• Prepare regular performance and operations reports
• Use data to improve operational efficiency and service delivery