Job Description: The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.
[ads1] Job Responsibilities:
Assist Customers with special needs, e.g. Customers who need assistance in boarding
Conduct check-in process for Customers via computer
Offer ancillary products to our Customers such as “even more speed” and “even more space”
Verify Customers’ personal identification
Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
Communicate with our Customers to keep them constantly informed
Tag, lift, and handle Customer luggage
Announce flight arrivals, departures, and pre-boarding information via the public address system
Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
Other duties as assigned
Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
Provide exceptional customer service
Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
Job Requirements:
Depending on location, may need to acquire and maintain a United States Customs Clearance
Strong interpersonal and listening skills
Legally eligible to work in the country in which the position is located
Successfully complete a customer service assessment
At least eighteen (18) years old
High School Diploma or General Education Development (GED) Diploma
Pass a ten (10) year background check and pre-employment drug test
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
Experience performing under pressure and within fixed time constraints
Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools
One (1) year customer service, volunteer experience or sales experience
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Complete fluency in written and spoken English
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
Experience using a mouse, computer, keyboard and basic word processing, email and office applications
Qualification & Experience:
Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
Knowledge of customer service principles and practices strongly
Previous airline experience
Bilingual skills
Two (2) years customer service, volunteer experience or sales experience
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