Are you passionate about new technology and making a difference? Join our digital transformation!
About the role:
Your primary responsibilities will include:
- Support & Incident Handling: Act as a key point of contact for end-user support, request and incident resolution across Jira, Confluence, and MyRequest
- SaaS Cloud Transition: Participate in the cloud evaluation, testing, and eventual migration from Data Center to Atlassian SaaS Cloud.
- System Administration: Gradually take ownership of application configurations, user access/security management, and workflow updates in both DC and Cloud environments.
- Continuous Improvement: Identify automation opportunities, optimize system performance, and improve technical documentation for end-users and team members.
You’ll be the right fit if you have/are:
- Experience in IT Support and Systems Administration: Hands-on experience supporting web applications, cloud-based SaaS systems, or enterprise IT infrastructure.
- Atlassian Experience: Working knowledge of Jira and Confluence (cloud-based experience or Atlassian certifications are a major plus).
- Technical Aptitude: Familiarity with basic scripting, APIs, or server environments (Linux/Windows).
- A proactive and positive team player.
- Eager to learn and willing to take ownership.
- Enjoy working in an Agile way.
- Up for a challenge and ready to suggest new ideas.
- Fluent and ready to work in English.
Benefits we offer:
- Entrepreneurial environment
- Extensive training and learning opportunities
- Flexible work-life balance
- Wellness benefits
- Comprehensive health insurance and more.