Jira Service Specialist

• Generate reports and dashboards to provide insights into service management performance. Act as the primary administrator and functional owner of Jira Service Management (JSM).
• Configure and maintain workflows, automations, SLAs, forms, queues and request types.Partner with Service Desk, Infrastructure, DevOps and business teams to deliver process improvements.
• Lead continuous improvement initiatives across ITSM and service delivery operations.
• Manage integrations between JSM and supporting enterprise platforms.
• Develop reporting dashboards, analytics and service performance insights.
• Provide governance, documentation, training and support for platform users.

REQUIRED SKILLS:  

• 2-5 years' hands-on experience with Jira Service Management.
• Strong understanding of ITSM processes including incident, change and problem management.
• Experience designing and implementing workflows and automation solutions.
• Familiarity with JQL and reporting capabilities within Jira environments.
• Ability to engage effectively with technical and non-technical stakeholders.
• Understanding of Agile and DevOps delivery practices.
• Strong communication, documentation and collaboration skills