Job Coach

GENERAL SUMMARY: 

Reporting to the Senior Manager of Workforce Development, the Job Coach assists adults with disabilities and other barriers to employment to maximize independence, build skills, and gain employment in the community. The Job Coach supervises multiple program participants in an integrated setting alongside competitive employees in the organization’s employment training locations. This position continually upholds the organization's Mission, Vision, and Values. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assists participants to assessing, discovering, and accessing workforce development, financial capability, work support and health and wellness services, training, resources, and tools to support self-sufficiency.
• Works with participants to develop an individualized, person-centered, strengths-based service plan focused on self-determined goals to achieve self-sufficiency.
• Provides training for participants to learn the workplace skills and competencies necessary for community integrated job placement, retention, and advancement in a retail and production environment.
• Maintains confidentiality and adheres to regulatory standards, ensuring the safety and privacy of participant data.
• Monitors progress toward self-directed goals and regularly coaches participants toward goals by employing active listening skills, asking powerful questions, championing self-management, and establishing mutual accountability. 
• Facilitates the provision of reasonable accommodations, etiquette training, and integration support for participants in the community and employment training locations.
• Reports and documents critical incidents and behavior improvement plans involving participants; routes information to appropriate organizational staff. 
• Collaborates with regional employers, community organizations, and service providers to develop community-based opportunities for participant engagement.
• Establishes and maintains excellent working relationships among supported members, employers, service providers, and family members; acts as a liaison within the participant’s support team. 
• Documents and maintains participant attendance, progress summaries, recommended support/service needs, case notes, and other pertinent records daily.
• Ensures compliance with all applicable local, state and federal laws, organizational policies and procedures, CARF standards, and safety and security regulations.
• Other related duties as assigned. 

QUALIFICATIONS:

• High school diploma or equivalent and two years’ experience working with people with disabilities required; Associate’s Degree in social services, rehabilitation, special education, or related field preferred. 
• Ability to demonstrate personal effectiveness through strong communication, professionalism, problem-solving, teaching, and time-management skills. 
• Ability to demonstrate working knowledge of local community information, resources, employers, and self-sufficiency supports. 
• Familiarity with person-centered service coordination and positive behavior interventions. 
• Ability to demonstrate proficiency working with computers including Microsoft Office Suite and database systems. 
• Ability to demonstrate excellent customer service skills, strong interpersonal skills, and exhibits a high level of integrity and ethics. 
• Ability to demonstrate the ability to prioritize tasks decisively and consistently adhere to deadlines, ensuring timely and accurate reporting.
• Ability to maintain confidentiality related to personally identifiable information. 
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable. 
• Excellent organizational skills required. 
• Must be 21 years of age or older. 
• Must provide proof of identification and eligibility to work in the United States. 
• Must pass a drug and background screening. 
• Must have access to reliable transportation that does not interfere with performing the essential functions of the job description, cause tardiness, or unexcused absences. 
• Does not exhibit behavior that indicates an ongoing tendency toward theft, violence, dishonesty, deceit, drug use, moral turpitude or predatory behavior in conflict with the functions listed within this job description. 
• Must be able to perform the essential functions of the job description with or without reasonable accommodation.

POSITIONS SUPERVISED:

• No positions supervised.

POSITION INFORMATION:

This is a part time, non-exempt position eligible for 403(b) retirement plan, Paid Holidays and Sick Leave. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc.

WORK CONDITIONS/HAZARDS:

• Work is primarily performed within a retail, production, and office environment. 
• The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.
• While performing the duties of this job, the employee is frequently required to stand and walk.
• Work environments are usually fast-paced and can include instances of critical or unusual situations.

This job description is not designed to cover or contain a full listing of required duties, responsibilities or activities that are required. Duties, responsibilities or activities may change, or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.

Offers of employment may be contingent on satisfactory results of a criminal history background check and drug test.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA).