Job Coach - Program District Assistant

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking a highly motivated individual to function as a Program District Assistant (PDA) - TSE Job Coach for the Transitional Subsidized Employment (TSE) Program, working with Homeless CalWORKS participants. The selected candidate will assist program participants experiencing homelessness by providing on-the-job training as well as supporting the individual to adjust in their current work environment. Assistance with placements into unsubsidized employment will be required as well, as this support will enable participants to transition into independent employees with an ultimate goal of employment retention. The PDA Job Coach must understand the function and goal of the TSE Program, and the ideal candidate will be able to motivate TSE program participants to achieve their professional goals through employment as well market the program to employers. TSE Job Coach will also be responsible for Job Development as well.

This position will be assigned to the Los Angeles location which is one of five (5) Community Based Organizations (CBO) and/or One-Stop/AJCCs serving this specialized population (Pasadena, Lancaster/Palmdale, Los Angeles (near Dodger Stadium), and South LA-Watts). However, local travel within an LA County Region will be required to provide support to a designated caseload of participants on job assignments.

Essential Duties and Responsibilities

Under the supervision of the GAIN Program Director (or designee), duties of the Program District Assistant – Job Coach includes, but is not limited to, the following:

• Act as an advocate for participants, ensuring they understand employer expectations and workplace culture.
• Provide on-the-job coaching to help participants adjust to their new roles, improve performance, and develop professional skills.
• Assist participants in maintaining positive working relationships with staff and customers.
• Offer guidance on job retention strategies, such as time management, workplace communication, and adaptability.
• Develop employment plans and job coaching techniques to help individuals navigate and accurately carry out their job duties.
• Interview participants to assess interest and qualifications for employment.
• Instruct participants in job-seeking strategies, application procedures, and professional workplace behavior.
• Provide training on problem-solving, professionalism, and workplace expectations.
• Collaborate with participants to overcome workplace challenges and improve job performance.
• Conduct regular check-ins with participants after placement to assess progress and provide guidance.
• Address barriers to job retention, including workplace conflicts, transportation, and employer expectations.
• Serve as a liaison between the participant and employer, helping to resolve concerns and ensure workplace integration.
• Assist participants in career growth planning, providing resources for professional development and long-term success.
• Facilitate workshops on workplace etiquette, professional behavior, and job retention skills.
• Provide training on effective communication, problem-solving, and workplace success strategies.
• Support participants in preparing for job fairs and employer interviews by offering mock interviews and professional guidance.
• Maintain detailed case notes on participant progress, retention efforts, and job performance.
• Submit reports on participant outcomes, coaching activities, and retention strategies.
• Ensure compliance with program retention and follow-up reporting requirements.
• Perform other duties as assigned.

• **Graduation from an accredited college or university with a bachelor's degree in Business, Public Administration, Social Science, Communications, or a related field
• **At least two (2) years of experience in case management, job development, job coaching, or in the delivery of social service programs targeting homeless populations
• Proven ability to mentor and advise individuals facing multiple barriers to employment, while demonstrating patience, professionalism, and determination
• Ability to effectively communicate program benefits and address the placement needs of both participants and employers
• Excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively and positively with individuals from diverse backgrounds, perspectives, and needs
• Exceptional critical thinking, decision-making, and problem-solving skills, with the ability to analyze complex plans or situations, identify inefficiencies, and implement and communicate effective solutions
• Proven ability to work well under pressure and solve problems effectively in fast-paced environments
• Strong time management and organizational skills, with the ability to prioritize and execute tasks effectively
• Must be a self-starter, able to work independently, take initiative, and stay focused on achieving goals with minimal supervision
• Must be enthusiastic, creative, and capable of effectively functioning in a professional work environment with various levels of staff, Boards, or Partners, and in group settings
• Experienced in accessing and managing data within databases to track and update information efficiently
• Proficient in using computers, general office equipment, and a variety of software programs, including Microsoft Office Suite (Excel, Word, Outlook, OneDrive), video conference software (Teams, Zooms), and other relevant tools
• Reliable transportation with valid California Driver’s License and insurance are required
• Must also be able to successfully pass background and reference clearances and follow all safety protocols enforced by the Company and as listed under the below working conditions

** Alternatively, a satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the job duties. Education may be substituted by experience on a year-for-year basis. **

Working Conditions

• Employee may be required to spend the majority of the day walking, standing, sitting at a desk, with some lifting and bending. Must have excellent time management skills, must be able to work well under stress and meet deadlines. 
• Must also be able to travel to other locations for trainings, conferences and/or meetings within or outside our local area and occasionally statewide in which such travel may last one (1) or more days - if/as necessary.
• Applying for this position connotes an understanding and acceptance of duty in light of potential exposure relating to COVID-19 as you will be required to interface with multiple team members. Performing duties of this position may require wearing protective equipment (e.g. mask, gloves, etc.), and following protective measures enforced by the Company, City, County, State and/or Federal Authorities as it relates to current states of emergencies (e.g., pandemics) or the functions of this position. **Note: Measures may change based on level of safety concerns. **

Pay & Benefits

This is a full-time, nonexempt position (40 hours/week), generally with a starting pay range of $24.55 - $29.27 per hour, commensurate with experience. SBWIB, Inc. offers a comprehensive employee benefits package, which includes:

• 75% insurance premium coverage for medical, dental, and vision plans for employee-only
• Sick and vacation time
• 14 Paid holidays
• 401k plan with a superb employer match %
• Voluntary supplemental benefits
• $15,000 Life Insurance policy paid for by the employer
• Eligibility for Public Service Loan Forgiveness (PSLF)

Employees are eligible to enroll in the company's health benefits package on the first of the month after completing 60 days of employment.

This job description aims to provide essential information about the position's scope and is not exhaustive regarding experience, skills, efforts, duties, responsibilities, or working conditions associated with the role. Management retains the sole right to add, modify, or exclude any essential or non-essential requirement at any time, with or without prior notice. Completion of any job requirement by the employee does not create a contract of employment of any kind.