As a Field Superintendent for New Installations (NI), you will oversee all phases of elevator installation projects, ensuring quality, safety, cost control, and customer satisfaction. You will lead and develop field technicians, coordinate job site readiness, and act as the key point of contact for contractors, customers, and internal teams to support regional objectives.

Essential Function 
1. Operations Management 

• Lead and build a high-performing, safe team of 12–20 field technicians by enforcing company quality and safety standards.


• Coordinate daily project schedules, job site readiness walkthroughs, parts/material ordering, and payroll accuracy. 


• Monitor installation progress and drive efficiency through consistent site visits and communication.


• Manage manpower levels in partnership with union representatives, resolving employee relations and staffing issues.


• Support sales and project management teams with bid estimates, job progress meetings, and complaint resolution. 


• Ensure all installation projects meet contractual, company, and safety requirements.

2. Quality and Safety

• Conduct regular site inspections, including physical access to motor rooms, pits, and shaft ways, to ensure quality workmanship and safety compliance.


• Implement company and customer requirements for product performance, reliability, and passenger safety.


• Enforce safety best practices and participate in continuous training programs.

3. Employee Development, Planning & Logistics

• Train and mentor technicians on company processes, tools, safety protocols, and industry standards.


• Foster open communication and teamwork among field staff and union partners. 


• Manage daily logistics and resource allocation to optimize project delivery.

4. Collaboration

• Serve as a liaison between field teams, contractors, sales, project managers, and support functions.


• Work closely with union representatives to maintain positive labor relations. 


• Coordinate with quality, engineering, and service teams during project handovers and customer training.

5. Problem Solving 

• Proactively identify and resolve on-site challenges, customer concerns, and operational roadblocks.


• Adapt to shifting priorities and urgent requests from technicians and contractors to keep projects on track.