Operations Management - Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements. Coordinate routes, scheduling, ordering parts 
and verifying payroll accuracy while assuring profitability. Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics 
2. Quality and Safety - Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings. Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices. 
3. Employee development, planning & logistics - Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery. Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits 
4. Collaboration - Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes. Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction 
5. Problem Solving - Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise.