JOB PROFILE = Account Coordinator - Customer Service Representative

Do you thrive in a fast paced environment where every day brings a new challenge? If so, AlphaGraphics could be the fit for you. We are a locally owned marketing and visual communications company that specializes in client solutions. We are looking for an enthusiastic team player to join our client first staff today. 

Responsibilities:

• Act as a primary contact for clients


• Assist with the development and maintenance of client relationships


• Consult and be a resource for clients during the purchasing process


• Be knowledgeable of all products and services offered


• Have a full understanding of pricing and be able to create and follow up on estimates 


• Communicate with production team and customers on a regular basis


• Review client files to ensure production quality and accuracy


• Acquire a strong knowledge of the products and services offered


• Be highly responsive to customer inquiries

• Acquire new clients through cold calling and establishing initial sales contacts


• Set appointments and/or arrange meetings for the Account Executive


• Participate in business development by assisting with the creation of strategies for targeting and gaining access to existing and new markets


• Understand and consult with clients on internet and print marketing solutions


• Strategize with clients by listening, interpreting their needs, and advising on solutions


• Understand, develop, and interpret metrics for marketing solutions provided to clients


• Communicate courteously with clients through email, over the phone, and in person


• Assist clients with the resolution of any problems that may arise


• Understand and operate majority of equipment used in the center

Qualifications

• Excellent written and verbal communication skills


• Ability to problem solve and be solutions oriented


• Highly detailed with strong organizational and time management skills


• Understanding of basic computer software


• The ability to learn new software quickly


• Professional customer service demeanor


• Highly responsive to customer needs


• Ability to create and maintain customer relationships


• Ability to coordinate multiple schedules 


• Understand the basic sales and marketing process preferred


• High School diploma or GED required