Location: Smile Island Pediatric and Adult Dental Group Schedule: 4–5 days per week Office Hours: M-Th 8:00am-5:00pm and Fri 7:00am- 3:30pm
Position Overview:
We are seeking a detail-oriented and reliable Dental Billing Specialist to support the financial operations of our practice. This role focuses on patient and insurance billing, account follow-up, and providing clear, professional communication to patients regarding their financial responsibilities.
The ideal candidate has strong knowledge of CDT coding, dental insurance processes, and experience with both general dentistry and orthodontics. This position works closely with the Office Manager and front office team to help keep accounts current and operations running smoothly.
Key Responsibilities:
Review and follow up on patient and insurance accounts receivable, including aging reports
Contact patients regarding outstanding balances and send billing statements
Work insurance aging reports, including calling insurance companies on unpaid or delayed claims
Submit and track insurance claims and pre-authorizations
Accurately apply CDT codes for dental and orthodontic procedures
Answer patient billing questions and assist with general office phone calls
Assist with posting payments (checks and EFTs) as needed
Set up and maintain patient payment plans
Review and resolve account discrepancies and credits
Communicate with the Office Manager regarding account status and follow-up needs
Support the front office team with patient check-in and check-out when needed
Qualifications:
Experience in dental billing or a similar role preferred
Strong knowledge of CDT codes, dental terminology, and insurance processes
Advanced understanding of dental insurance plans, benefits, and claims processing
Experience with pre-authorizations, payment posting, claim follow-up, denials, andcollections
Excellent organizational skills with strong attention to detail and accuracy
Ability to multitask and work efficiently in a fast-paced environment
Strong numerical and analytical skills
Clear and professional communication skills with patients and team members
Ability to follow office systems, protocols, and direction
Understanding of both general dentistry and orthodontic procedures
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