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Description

SUMMARY:

As a Team Member, you will work together with other Team Members to assure that all objectives and goals of the departments and store, as communicated by the Team Leader/Store Leadership, are met or exceeded. You will provide excellent customer service while serving and selling the highest quality foods. And abide by the strictest standards of physical and food safety, freshness and sanitation.

DUTIES:

• Make sure the customers are being taken care of and the store looks great at all times. Surprise and delight the customers with consistent, delightful service.


• Maximize sales potential through outstanding customer service including: greeting customers as they enter the store, circulating throughout the store and engaging customers, answering and researching customer questions, and escorting customers to products.


• Provide information on how to obtain products not available at Whole Foods Market and that addresses specific customer needs.


• Greeting customers and providing exceptional, personalized service and educating customers about Whole Foods Market products. The concierge may partner with marketing to lead store tours and assist with various marketing and store promotional projects and holiday initiatives.


• Maintain clean and sanitary operating environment including facing shelves, maintaining passive samples, and monitoring floor cleanliness.


• Support regional and store vision and execute all regional directives and programs.


• Follow food safety and sanitation guidelines.


• Respond promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.


• This job posting is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.