Jr Customer Success Manager

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

We’re looking for a Junior Customer Success Manager to join our fast-growing Wise Platform squad in Austin. Your job will be to manage a portfolio of partners and provide them with best-in-class support so they have a delightful experience working with Wise Platform.

This is not a standard customer success role. We are looking for a Junior CSM who is an effective communicator and a speedy learner, capable of picking up new knowledge quickly to be effective within their squad. You will manage complex escalations, troubleshoot technical issues with internal operational teams, and unblock problems for our partners.

This role will give you the opportunity to:

• Own and Nurture Partner Relationships: Act as the first point of contact for a portfolio of mid-market partners, ensuring they receive maximum value from the Wise Platform solution.

• Drive Independent Operational Ownership: Manage the transition from implementation to an ongoing relationship management, helping ensure partners are utilizing Wise effectively.

• Be the First Line of Support: Manage problematic payments and triage cases to internal teams to ensure timely resolution.

• Leverage Data for Growth: Analyze data for your assigned portfolio to identify operational improvements and deliver clear presentations to external stakeholders.

• Support Strategic Initiatives: Deliver Quarterly Business Reviews (QBRs) and operational success plans, acting as the "voice of the customer" to provide feedback to Wise product teams.

• Manage Incidents: Analyze incidents, execute partner communications when needed, and follow through on postmortem actions.

About You:

• Thrive in Ambiguity: You enjoy working in a fast-paced environment where things change quickly. You don't need a script to be effective; instead, you're comfortable navigating "grey areas" and figuring out the best path forward.

• Strong Sense of Ownership: You own issues from start to finish. You don’t just pass a problem to another team; you see challenges through to resolution and ensure no hidden work is left behind.

• Root-Cause Fixer: You aren't satisfied with just patching a problem. You have a drive to identify the underlying cause of issues and implement permanent fixes so they never happen again.

• Service-Oriented: You have experience delivering excellent service and are enthusiastic about our mission to make money without borders.

• Data-Driven: You use data to make decisions, identify efficiencies, and track the progress of operational improvement projects.

• Collaborative: You have good interpersonal skills (behaving by our principle of "no drama, good karma") and work well with cross-functional teams.

• Growth Mindset: You actively seek mentorship, regularly act on feedback, and are driven to progress your own personal development.

Technical Expertise:

• Proficiency in tools such as Zendesk, Salesforce, Slack, Jira, and Confluence.

Qualifications aren’t that important to us. If you’ve got great experience and you’re great at articulating your thinking, we’d like to hear from you.

• RSUs in a rapidly growing company.

• Annual self-development budget.

• Comprehensive medical, dental, and vision insurance – including HSA and FSA options.

• Company-paid Life Insurance, Short & Long-Term Disability, and EAP program.

• Flexible working model – a mix of remote and in-office work.

• Relocation expenses covered.

• Generous PTO, sick days, holidays, compassionate leave, and paid “Me” days.

• Paid 6-week sabbatical leave after four years.

• 18-weeks of paid parental leave after a year with us.

• 401k with up to a 4% employer match.

• Recognized as a 2025 Austin BuiltIn Best Award winner for Best Places to Work.

• Travelling expected 20% of the time to NY.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Job

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.