Jr. Support Executive - Accounting ERP

Job Responsibilities

• Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.


• Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow ups are done promptly.


• Answering Inquiries and problem-solving


• Communicating clearly to resolve doubts with internal departments and clients too


• Staying up to date on New Features


• Pending work: clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly)


• Field visits as a part of support and client’s requirements


• Take feedback from clients at a certain interval of time


• Provide training and guidance to juniors


• Pending work: clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half  Yearly and Yearly) 

Required Qualifications and Experience 

• Bachelor’s degree in Information Technology, Computer Science, or a management field.


• 1-2 years of experience in software support, client service, or IT helpdesk roles.


• Accounting Knowledge  


• Good understanding of software systems and databases..


• Ability to multitask and work under minimal supervision.


• Familiarity with CRM or ticketing systems (preferred) 

Competencies 

• Strong analytical and problem-solving skills.


• Time management and ability to prioritize tasks.


• Documentation and reporting accuracy.


• Attention to detail and ability to follow procedures.


• Excellent interpersonal and communication skills.


• Client-focused attitude with a service-oriented mindset.