Jr UCaaS Engineer

Salary :

$55,000 - 65,000 yearly

Company : Ldi Connect

Job Type : Full Time

Job Description - Jr UCaaS Engineer

With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC (right in Time Square), NJ and LA share the same commitment!

LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers.

We do it all - from commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, AI and even copiers, printers, with a full line of production equipment.

LDI Connect is seeking a Junior UCaaS Engineer to support the deployment and ongoing support of cloud-based voice and collaboration solutions across New Jersey.
This is a hands-on, field-oriented role—ideal for someone early in their career who wants real exposure to UCaaS, VoIP, and conference room technology in live client environments.
You’ll work with platforms including Elevate and Zoom, supporting both phone systems and modern meeting spaces (Zoom Rooms, etc.).
What You’ll Do

Deploy and support UCaaS systems (VoIP phones, soft clients, conference room systems)

Assist with on-site installations across NJ
Configure users, devices, and call flows
Troubleshoot:
- Call quality issues (latency, jitter, packet loss)
- Device registration / provisioning
- Network connectivity issues
Support Moves/Adds/Changes (MACDs)
Assist with MTR & Zoom Room setups and testing
Work directly with clients during installs and support calls
Document work performed and follow internal standards

What We’re Looking For

1–3 years of experience in IT, telecom, or AV/UC environments ( preferred )

Basic understanding of:
- Networking (IP, DHCP, DNS)
- VoIP fundamentals (SIP, RTP)
Comfortable working on-site and client-facing
Strong troubleshooting mindset
Valid driver’s license (NJ travel required and some NY 1-2 times/week)

Nice to Have

Experience with Elevate or similar UCaaS platforms
Exposure to Zoom Rooms or Teams Rooms
Basic switching knowledge (VLANs, PoE)
AV or low-voltage installation experience

Why Join LDI Connect

Real-world exposure to enterprise UCaaS and AV deployments
Clear growth path into mid/senior engineering roles
Work on modern collaboration technologies
Training and certification opportunities

The typical base salary for this role is between $55,000 and $65,000. The offered base salary will depend on experience.

LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Jr UCaaS Engineer

Job Description - Jr UCaaS Engineer

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