Jr Underwriter & Agent Support Specialist

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.

We started our journey by providing smart and simple payment processing tools and products but haven’t stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.

Our mission is to give companies the tools they need to change the future of their business.

This position directly supports the   Sales Managers, National Account Manager, Business Development Manager of   Merchant Accounts, and the Chief of Staff. This position will perform underwriting,   customer service activities for merchant sales including document collection,   data entry, database maintenance, and sales support activities as requested.

The Jr Underwriter plays a crucial   role in onboarding, training, and providing ongoing support to Payarc Sales   Account Executives. This position requires proactive task management and the   ability to make independent decisions to enhance the efficiency of sales   support, client onboarding, and customer service activities. Effective   management, delegation, and independent decision-making are essential for   maintaining productivity, ensuring efficiency of the department.

Responsibilities & Duties

· Underwriting   Decisions: Independently underwrite low-risk accounts (up to $10,000 Monthly   Volume, $250 High-Ticket) before final review.

· Collaborate with the underwriting team by   conducting a periodically review of our existing merchants to ensure   compliance with Underwriting Guidelines and risk standards.

· Review and make decisions on Agent   Applications, approving or declining based on background checks and account   verification results.

· Recommend   risk mitigation techniques to minimize financial loss exposure to the Bank   when creating and/or approving proposed risk structures for a merchant   account.

· Subject Matter   Expert for conducting training for Sales Account Executives and merchants on   the application portal.

· Educate agents   and merchants on application processes and required documents.

· Manage tasks delegated   to others to ensure application completeness, with accuracy and timeliness.

· Ensuring  compliance guidelines are met by reviewing   documentation accuracy and assisting with inquiries.

· Partner with   agents, provide internal support, and handle additional duties.

· Advising Agents   on approvals, holds, or declines, and communicate decisions clearly.

· Monitor pending   accounts, follow up weekly, and generate reports for management.

Qualifications / Experience Required

· +6 months of   relevant experience

· Task delegation   

· Strong communication and interpersonal   skills.

· Proficiency with task management tools.

· Ability to make independent decisions and   prioritize tasks effectively.

· Familiarity with merchant application   processes and documentation requirements is a plus.

· Proficiency in   Microsoft Office

· Proficient in   Adobe Acrobat

· Ability to   multitask in a fast-paced environment.

· Strong   interpersonal skills for interacting effectively with key internal and   external contacts.

· Judgment and   resourcefulness to solve problems independently.

Education Requirements

· Bachelor’s degree preferred.

Physical Requirements (i.e. –   lifting requirements/lbs., prolonged sitting, etc.)

· Prolonged sitting 

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