Junior Concierge and Customer Service

• Utilize the automated Welcome Center software to process visitors.
  


• Retrieve approved visit requests received via email and from security staff and disseminate to others as necessary for proper processing and documentation.
  


• Provide information to visitors to the facility including, but not limited to, local services available (public transportation, lodging, taxi services, etc.).
  


• Maintain and file visitor logs for the facility.
  


• Ensure adequate visitor control supplies are on hand for all facility entry locations; includes log sheets, temporary badges, and badge holders.
  


• Escort visitors throughout the main campus facility in accordance with agency security policies and procedures.
  


• Escort delivery personnel arriving via loading docks to actual delivery locations throughout the facility.
  


• Contact assigned escorts for visitors onsite to attend meetings and conferences.
  


• Assist with registration of conference attendees as needed.
  


• Provide additional administrative support as needed.
  

Qualifications:

Requires a Tier 2 background investigation. This background investigation is appropriate for contractors who will not have access to classified information. It is designated as a public trust position that requires responsible and trustworthy employees, but has no impact on national security.

• Ability to interpret, understand, and apply administrative and security policies, procedures, and operating guidelines.
  


• Ability to perform duties independently and adapt to changes with minimal supervision.
  


• Ability to maintain visitor records and prepare reports as required.
  


• Ability to perform work requiring accuracy and attention to detail.
  


• Ability to communicate orally and in writing.
  


• Ability to professionally interact with employees, contractors, and visitors; includes senior agency staff and VIPs.
  


• Ability to maintain professional working relationships with DPSO staff, contract guard force, Federal Protective Service, and other entities.
  


• Ability to effectively use computer software including, but not limited to, Microsoft Office and agency proprietary software systems.
  

• Experience following security processes and procedures.
  


• Excellent interpersonal communications skills and positive attitudes.
  


• Thorough knowledge of local area, including hotels and restaurants.
  


• Experience processing personnel for security processes.
  


• Experience supporting Federal Customers.