Junior Executive Meeting Manager

About Us

Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it’s all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let’s have a chat to discuss how we can elevate your career.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The Executive Meeting Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high-performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation.

• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
• Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller’s request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
• Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
• Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
• Answer incoming telephone calls, completing a lead form for all inquiries and assist guests with questions, changes and special requests. Ensure no leads are abandoned and all calls are returned promptly (generally within four hours). Communicate requests to appropriate departments.
• Type all banquet event orders and convention resumes with appropriate cover letters. Type thank you letters and comment cards.
• Maintain filing system according to HEI Hotels and Resorts standards. File contracts and correspondence daily. Daily pull of trace cards and files.
• Optimize room rental charges.
• Consistently participate in the re-booking of repeat business by having a track record of long term client relationships.
• Actively participate in industry related organizations (NACE, MPI).
• Actively prospect and solicit local market for new business; to include direct phone calls and outside sales calls.
• Attend local networking event to increase awareness of the hotel and meet new clients
• Organize in-house events for clients such as evening receptions to connect with corporate clients, etc.
• Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
• Comfortable with hotel site inspections and client presentations.
• Excellent creative skills to provide innovative set-ups and functions for groups.
• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.
• Excellent knowledge of computers, specifically CI TY, Word and Excel.
• Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.
   

• Perform any other job-related duties as assigned.

Qualifications and Skills      

• Prior experience in the field of hospitality with specific experience in catering sales is essential.

• 1+ year within the Hospitality Industry required.

• Must have experience at a similar size and quality hotel.

• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.

• Knowledge of sales skills, revenue management, training, and motivation of peers.

• Knowledge of hotel features, benefits, and competing hotels within the market.

• Ability to execute appropriate action plans.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Ability to work effectively under time constraints and deadlines.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? Yes

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.