Junior German Customer Support

Key Responsibilities:

• Provide top-tier customer service via phone, email, and live chat in German.
• Address customer inquiries related to products, services, and troubleshooting.
• Ensure quick and accurate resolution of customer issues to maintain satisfaction.
• Collaborate with other departments to resolve more complex problems.
• Accurately record and update customer information in our system.

Requirements:

• Native German speaker with strong communication skills.
• English proficiency at B2 level.
• Excellent problem-solving abilities and a customer-focused attitude.
• Flexibility to work shifts, including evenings, weekends, and holidays as part of a rotating schedule.
• Prior customer support experience is a plus but not required.
• Basic computer skills and ability to adapt to new systems quickly.

What We Offer:

• Competitive salary with extra compensation for late shifts after 10 PM.
• Taxi vouchers for shifts that end late to ensure safe transportation.
• Signing bonus of 1000 BGN.
• Full training and ongoing support to ensure your success.
• Opportunities for growth and career advancement within the company.
• A modern and positive working environment in Sofia.
• Working Hours: Monday to Sunday, rotational shifts from 10:00 AM to 2:00 AM