Junior German Speaking Customer Support Representative

Job Responsibilities:

• Provide customer support in German via chat, email, and other communication channels.
• Assist customers with inquiries, account-related questions, and general support requests.
• Deliver a professional, friendly, and customer-focused experience.
• Follow established procedures, policies, and service standards.
• Accurately document customer interactions and resolutions.
• Escalate complex issues to the appropriate departments when necessary.
• Collaborate closely with team members, supervisors, and other internal departments.
• Represent the company professionally in all customer interactions.
• Requirements:

• Fluent German (C1-C2 level).
• Good English communication skills (B1 level or higher).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Positive attitude and customer-focused mindset.
• Ability to work rotational shifts, including evenings, weekends, and public holidays.
• What’s Offered:

• Competitive salary with performance-based bonuses.
• Private health insurance.
• Career growth in an international company.
• On-the-job training and continuous support.

Location & Schedule:

• Sofia, Bulgaria – on-site position.
• Rotational shifts: Monday-Sunday, 8 hours per week and 40 hours per week, covering a 24-hour period (00:00 - 00:00).