Italian-Speaking Customer Support Representative (Junior) – Sofia, Bulgaria

Location

Sofia, Bulgaria (Onsite)

Employment Type

Full-Time

About the Role

We are looking for an enthusiastic and customer-focused Italian-Speaking Customer Support Representative to join our team in Sofia. This position is ideal for junior candidates who are eager to start or develop their career in customer service within an international and fast-paced environment.

As a Customer Support Representative, you will assist Italian-speaking customers, resolve inquiries, and provide outstanding service across multiple communication channels.

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Respond to customer inquiries in a professional and timely manner.
• Troubleshoot and resolve customer issues efficiently.
• Escalate complex cases to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Ensure compliance with company policies and service standards.
• Deliver an exceptional customer experience and contribute to customer satisfaction goals.
• Collaborate with internal departments to resolve customer concerns.

Requirements

• Native or fluent Italian (C1/C2 level).
• Good command of English (B2 level or higher).
• Strong communication and interpersonal skills.
• Customer-oriented mindset with excellent problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer literacy and willingness to learn new tools and systems.
• Previous customer service experience is an advantage but not required.
• Positive attitude, adaptability, and eagerness to learn.

What We Offer

• Full-time onsite position in Sofia.
• Competitive salary and benefits package.
• Paid training and comprehensive onboarding.
• International and multicultural work environment.
• Career development and growth opportunities.
• Supportive team culture and continuous learning opportunities.
• Relocation assistance for candidates moving to Bulgaria (where applicable).

Why Join Us?

Join a diverse and collaborative team where you can build valuable customer service skills, gain international work experience, and grow your career in one of Eastern Europe's leading business hubs.