Junior Service Advisor

Junior Service Advisor

Compensation: $ 18.00/ hour

If you’re looking for a professional, fun, competitive, and fast-paced environment with above-average earning potential and excellent benefits, then Durango Motor Company is the place for you!

We’re seeking an energetic and customer-focused Junior Service Advisor to join our growing team. Our employees are talented, service-oriented, and driven to succeed—and many have discovered rewarding careers in the automotive industry.  At Durango Motor Company, building relationships with our guests is the foundation of everything we do.

What We Offer:

Training & Growth – Paid hands-on training, career development, and clear advancement opportunities
Work-Life Balance – Flexible PTO, sick leave, holiday pay, volunteer time off
Health & Wellness – Medical, dental, vision, supplemental insurance, employer-paid life insurance, employee assistance program, Anytime Fitness discount
Financial Perks – 401(k) with company match, Christmas Club savings/matching, annual boot allowance reimbursement, company uniforms
Discounts & Extras – Employee discounts on products/services, supportive team culture built on collaboration & learning

Key Responsibilities

• Greeting customers promptly and courteously, ensuring every guest receives 100% attention and respect.


• Communicate with customers to keep them informed on the status of their vehicles.


• Secure customer approval for repairs, review cost estimates, and provide completion timeframes.


• Collect and verify customer and vehicle information; confirm method of payment.


• Advise customers on vehicle care and maintenance in line with manufacturer recommendations.


• Ensure all repair orders are accurately documented and processed.


• Schedule service appointments and handle inbound service calls professionally.


• Assist team members and support day-to-day service operations.


• Help keep facility clean and organized.


• Build genuine, lasting relationships with guests through exceptional service.


• Follow all dealership and factory safety policies and procedures.


• Perform additional duties as assigned.

Qualifications

• Proven experience in guest service or customer-facing roles—automotive experience a plus.

• Excellent interpersonal and communication skills, both verbal and written, with professional grammar.

• Valid driver’s license with no restrictions.


• Ability to thrive in a fast-paced, team-oriented environment.


• Friendly, positive, and team-oriented attitude with a focus on delivering exceptional guest experiences.


• Receptive to feedback, coaching, and ongoing development.


• Strong multitasking and organizational skills with the ability to meet deadlines.

Physical Requirements

• Frequently sitting, standing, walking, talking, and hearing.


• Occasional balancing, stooping, kneeling, and crouching.


• Ability to lift and move up to 50 pounds.


• Dependable attendance for all-scheduled shifts.
  

Why Join Durango Motor Company?

• Competitive compensation and performance-based incentives.


• Comprehensive benefits package.


• Supportive, team-focused culture.


• Opportunities for professional growth and advancement.

Join us and become part of a company that values integrity, teamwork, and exceptional guest service.

Apply today and discover your future at Durango Motor Company!

Durango Motor Company is an EEO/AA/Veterans/Disabled employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.