Junior Service Desk Technician

🌟 Join DYOPATH as a Junior Service Desk Technician 🌟

Are you energized by helping people solve IT challenges and keeping technology running smoothly?

DYOPATH is on the lookout for a Junior Service Desk Technician who thrives on teamwork, curiosity, and a passion for delivering exceptional support.

Why You’ll Love Working Here

Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—transforms everyday work into meaningful impact.
Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.
Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.
Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!

Awesome Benefits 🎉

🏥 Medical, Dental & Vision Coverage
💡 Life Insurance
💼 401(k) with company match
🌴 Plus “You Pick a Day” paid holiday
🍼 FSA & HSA options
🐾 Pet Insurance (because pets are family!)
…and much more!
👉 Full benefits overview at dyopath.com/careers

Role Overview

📍 Location: On Site – Waddell, AZ
💰 Pay Rate: $15
🕐 Schedule: Variable shift start (2a-7p) 

Your Mission as a Junior Service Desk Technician

As a Junior Service Desk Technician, you’ll be the first point of contact for customers, providing intake for calls, creating tickets, and delivering timely notifications. You’ll answer inquiries via phone, email, and system requests, document solutions using SOPs, and support tasks like shipping equipment, updating mobility info, and organizing storerooms.

The Junior Service Desk Technician also assists with laptop resets, mailing peripherals, tracking packages, and other projects as assigned.

What You Bring to the Team

Education

• High School Diploma or GED required.

Skills & Experience

• Strong communication and customer service skills.


• Basic knowledge of Windows OS and IT tools.


• Ability to follow SOPs and multitask in a fast-paced environment.


• Familiarity with shipping processes and asset tracking is a plus.

Why This Role Rocks

As a Junior Service Desk Technician, you’ll gain hands-on IT experience, work with a supportive team, and build a foundation for your tech career. You’ll help keep systems running smoothly and make a real impact every day.

Ready to Launch Your IT Career?
If you’re excited to learn, solve problems, and grow in a team-first culture, DYOPATH wants you! Apply now to become our next Junior Service Desk Technician 🚀