Junior ServiceNow Administrator & Developer (ITSM)

Job Application for Junior ServiceNow Administrator &Developer (ITSM) at Man GroupSofia

About Man Group

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.

Headquartered in London, we manage $213.9 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com

* As at 30 September 2025

About the Role

We are seeking a motivated Junior ServiceNow Engineer to join our IT team at Man Group. This role offers an excellent opportunity to develop your ServiceNow expertise while contributing to the optimization and enhancement of our IT Service Management platform. You'll work alongside experienced professionals to support and improve our ServiceNow environment, focusing primarily on ITSM modules.

Key Responsibilities Support the development, configuration, and administration of the ServiceNow platform, with a primary focus on ITSM modules (Incident, Problem, Change, and Request Management)
Assist in building and maintaining Service Catalog items and workflows to streamline service delivery
Configure and customize ServiceNow applications using Client Scripts, Business Rules, UI Policies, and other platform capabilities
Participate in the design and implementation of workflow automations using Flow Designer
Support incident resolution and troubleshooting of ServiceNow platform issues
Collaborate with stakeholders to gather requirements and translate them into technical solutions
Maintain documentation for configurations, customizations, and processes
Participate in platform upgrades and testing activities
Contribute to continuous improvement initiatives for ITSM processes

Required Qualifications

Hands-on experience with ServiceNow development and administration
Working knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, and Request Management
Understanding of IT Service Management principles and best practices
Basic knowledge of JavaScript, HTML, and CSS
Strong problem-solving skills and attention to detail
Excellent communication skills and ability to work collaboratively
Eagerness to learn and develop technical skills

Preferred Qualifications

Experience building Service Catalog items and workflows/flows
Experience in writing Client Scripts, Business Rules, and UI Policies
Familiarity with ServiceNow Flow Designer
Experience with ServiceNow integrations and APIs
ServiceNow Certified System Administrator (CSA) and/or Application Developer (CAD) certification
Understanding of ITIL framework
Experience with SharePoint, PowerApps, and Power Automate is a bonus

Benefits

Modern office located in the OfficeX campus with easy access to transport and amenities
Hybrid working model
Competitive compensation package
25 days holiday allowance
Premium health insurance
Employee Assistance program
Referral bonus
Additional days off for long service and volunteering
Multisport card
Opportunities for professional development including internal tech talks, conference attendance, and engagement with the open-source community

Inclusion, Work-Life Balance and Benefits at Man Group
You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity.
You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.

Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.